Industry: Utilities
Utilities Software Development Company
Alive Inc is a global software development company that builds software for energy, water and telecom utility providers — smart metering platforms, billing and payment systems, outage management, and customer self-service portals — engineered for reliability at grid scale.
We have built metering, billing and customer-portal software since 2010, working with smart-meter data, SCADA/utility integrations and the billing-cycle accuracy utility providers cannot compromise on.
Challenges
Problems we solve for Utilities
Metering data at scale
Smart-meter reads arriving continuously from thousands to millions of endpoints that must be captured accurately.
Billing accuracy
Usage-based billing with tiered rates, taxes and regulatory rules that cannot afford to be wrong.
Outage detection & response
Identifying and communicating outages in real time, before customers have to call in.
Legacy system integration
Connecting new customer-facing software to older SCADA, meter-data-management and billing systems.
Customer self-service expectations
Customers expect the same self-service experience from utilities that they get from any modern app.
Regulatory compliance
Reporting and data-handling requirements that vary by region and utility type.
Solutions
What we build
Smart Metering & AMI Platforms
Meter-data collection, validation and analytics from smart-meter networks.
Billing & Payment Systems
Usage-based billing, tiered rates, tax rules and online/offline payment collection.
Outage Management Systems
Real-time outage detection, crew dispatch and customer notification.
Customer Self-Service Portals
Usage dashboards, bill pay, service requests and outage reporting for customers.
SCADA & Legacy System Integration
Connecting modern software to existing grid, meter and billing infrastructure.
Usage Analytics & Forecasting
Consumption trends, demand forecasting and load-management dashboards.
Technology
Technologies we use
Questions
Frequently asked
Can you integrate with our existing smart meters and SCADA systems?
Yes. We integrate with common AMI and SCADA systems and can work with the meter-data-management platform you already have.
Do you build customer self-service portals?
Yes. Usage dashboards, bill pay, service requests and outage reporting, built to reduce call-center volume.
Can you handle complex, tiered billing rules?
Yes. Usage-based billing with tiered rates, taxes and the regulatory rules specific to your region and utility type.
Do you build outage management and notification systems?
Yes. Real-time outage detection, crew dispatch workflows and automated customer notifications by SMS, email or app.
Can this scale to millions of meters?
Yes. We design metering-data pipelines for high-volume, high-frequency data from the start, not as a later rebuild.
Do you handle the regulatory reporting utilities need?
We build reporting and data-handling to the regulatory requirements you specify, and design for auditability from day one.
Planning a Utilities project?
Tell us what you are building and the outcome you need. We will come back with a scoped approach.