Specialized Platforms

CRM Software Development: Building CRM Products and Platforms

This is for organisations building a CRM as software: a tailored internal system, an industry-specific CRM or a CRM sold to others. Alive CRM is our own product in this space.

Hire Dedicated Developers

What we deliver

Scope of a CRM Software Development Project

Contact and Account Model

A data model for people, companies, deals and activities that fits your industry.

Activity Tracking

Calls, emails, notes, tasks and messages logged against the right record.

Multi-User and Roles

Teams, ownership rules and permissions, including multi-company setups for products.

Automation Engine

Rules that assign leads, create tasks and send follow-ups.

Web and Mobile Access

Browser and mobile apps for field and office teams.

Extensible Architecture

APIs and modules so new features and integrations can be added later.

Key decision

Why Build a CRM Instead of Adopting One?

Industry-specific workflows

Real estate, education, logistics and similar fields track things generic CRMs do not model well.

You want to sell it

If the CRM is the product, you need multi-tenancy, billing and white-label options, which are software product decisions.

Data and cost control

Owning the platform can avoid per-seat pricing and lets you host data where you choose.

How we work

How a CRM Software Development Project Runs

Scope the product

We define the core objects, users and the first release, referring to how comparable systems work.

Build the core

Records, pipelines, activity and permissions first, then automation and integrations.

Launch and evolve

Rollout to a first team or customers, and iterate from feedback.

Technology

Technologies Typically Used

The final stack is chosen around your requirements, integrations and team.

LaravelPHPReactVue.jsMySQLRedisREST APIsFlutterWebSockets

FAQ

Frequently Asked Questions

It is designing and building CRM software itself, as opposed to configuring an existing CRM for your business.

Alive CRM is a CRM product developed by Alive Inc. You can see details on the Products page.

Yes. This needs multi-tenant architecture and subscription billing, which we can include in the scope.

If an existing CRM fits, use it and consider our CRM Development service for customisation. Build only when workflows or product goals justify it.

Planning a CRM Software Development Project?

Tell us your goal, users and timeline. We will help define scope, approach and the engagement model.