Privacy Policy

1. About Alive Inc.

Alive Inc. is an India-based information technology company providing services such as website development, custom software development, mobile application development, AI integration, digital marketing and technical support to businesses worldwide.

Website: www.aliveinc.in

Headquarters: F-85, 1st Floor, Nano Wing, Haware Fantasia Business Park, Near Inorbit Mall, Sector 30A, Vashi, Navi Mumbai, Maharashtra 400703, India.

Privacy Contact: info@aliveinc.in

For the personal information collected and processed for Alive Inc.'s own corporate website enquiries and communications, Alive Inc. determines the relevant purposes and means of processing.

Where we process information on behalf of a business customer under a separate service agreement, the respective responsibilities are governed by that arrangement and applicable law.

2. Scope of This Privacy Policy

This policy applies to personal information processed in connection with the Alive Inc. corporate website and its related enquiry and communication activities.

This includes visitors and business contacts using:

• The global website at aliveinc.in
• The India website section at aliveinc.in/in/
• The UAE website section at aliveinc.in/ae/
• The USA website section at aliveinc.in/us/
• The Nigeria website section at aliveinc.in/ng/
• General contact and enquiry forms
• Get a Quote enquiries
• Hire Dedicated Developer enquiries
• Technical support enquiry forms
• Other corporate website communications

This policy also covers relevant correspondence following an enquiry made through these channels.

Separate products and services: AliveCRM is a separate SaaS product operating through alivecrm.com. Information processed through the AliveCRM product may be subject to its own Privacy Policy and applicable customer agreements.

Third-party websites linked from Alive Inc.'s corporate website are governed by their own privacy practices.

3. Information We Collect

The information we process depends on how you interact with our website and services.

3.1 Information You Provide Directly

When you contact us or submit a website form, we may collect:

• Full name
• Business email address
• Telephone or WhatsApp contact number
• Company or organization name
• Country or business location
• Service or product interest
• Subject of your enquiry
• Project description
• Preferred contact method
• Budget expectations, when voluntarily supplied
• Intended project timeline
• Website or application details
• Other information you choose to include in your message

You should provide only information relevant to the enquiry.

3.2 Project Quotation Information

When you request a website, application or software development quotation, we may also process information about:

• Business objectives
• Required features and modules
• Intended users
• Existing technology
• Website or software platforms
• Proposed integrations
• Technical constraints
• Content or data migration requirements
• Expected scope and delivery priorities

This information helps us understand your requirements and prepare or discuss a suitable proposal.

3.3 Dedicated Developer Enquiries

If you enquire about hiring dedicated development resources, we may collect:

• Required technical skills
• Programming languages or platforms
• Number of resources requested
• Preferred experience level
• Engagement duration
• Expected responsibilities
• Preferred working hours or time-zone overlap
• Existing project details
• Commercial expectations

This information is used to review the requested engagement and related discussions.

3.4 Technical Support Enquiries

If you request technical support, we may process relevant information about your website, application, service issue, business impact, and prior support relationship.

Please do not submit passwords, API keys, unrestricted system credentials, confidential customer databases, or sensitive financial or medical records through a public contact form.

If sensitive documents or system access are necessary for an approved project, an appropriate separate process should be established.

3.5 Website Usage and Technical Information

When you visit our website, our website infrastructure and any enabled technical or analytics services may process information such as:

• IP address
• Browser type and version
• Device and operating-system information
• Requested pages
• Visit date and time
• Referring website or campaign source
• Approximate region inferred from technical information
• Website errors
• Security and abuse-prevention events
• Cookie and similar-technology identifiers, where enabled

The specific information processed depends on the website configuration, service providers, and your applicable privacy choices.

3.6 Information From Other Sources

Where appropriate and lawful, we may receive business contact information from referrals, professional correspondence, existing business relationships, or authorized third-party services.

If we obtain your personal information from a source other than you, we will provide the information and notices required by applicable law.

4. How We Use Personal Information

We process relevant personal information for legitimate and specified business purposes, subject to the lawful basis required in the applicable jurisdiction.

These purposes may include:

Responding to Enquiries

To receive, review, organize and respond to questions about Alive Inc.'s services.

Preparing Quotations and Proposals

To understand project requirements, discuss technical approaches, estimate work and prepare commercial proposals.

Dedicated Developer Discussions

To assess requested skills, development responsibilities, potential resource suitability and engagement arrangements.

Supporting Existing Business Relationships

To coordinate relevant support requests, project communications, documentation and agreed service activities.

Managing Enquiry Records

To maintain appropriate records of enquiries, discussions, requested services and follow-up activity.

Website Operation and Security

To operate the website, troubleshoot errors, maintain availability, prevent abuse and investigate legitimate security concerns.

Website Analytics and Improvement

Where applicable, to understand website performance and usage, improve content and identify technical issues, subject to relevant privacy and cookie requirements.

Marketing Communications

Where permitted by law and your applicable preferences, to send relevant marketing communications.

Marketing choices should remain separate from the processing necessary to respond to a direct business enquiry.

Legal and Administrative Obligations

To comply with applicable legal obligations, maintain required records, respond to lawful requests, or establish, exercise or defend legal claims where permitted.

We will not treat information submitted for a project quotation as unrestricted permission to use it for unrelated purposes.

5. Legal Grounds for Processing

Depending on the applicable privacy law and the specific processing activity, personal information may be processed on a lawful basis such as:

Consent: Where you have given valid consent for a defined purpose, such as optional marketing or certain non-essential cookies.

Contractual necessity: Where processing is necessary to take appropriate steps at your request before entering into a contract or to perform a contract with you.

Legitimate interests: Where applicable law permits processing for reasonable business purposes, such as enquiry administration, service security and business operations, after considering the relevant interests and rights of individuals.

Legal obligations: Where processing is necessary to comply with applicable law.

Other lawful grounds may apply where permitted and appropriate.

The lawful ground applicable to a particular activity will depend on the relevant jurisdiction and the circumstances of that processing. We will provide any additional notices required by applicable law.

Where processing relies on consent, you may withdraw that consent using the available mechanism or by contacting us, subject to applicable legal conditions. Withdrawal does not necessarily affect processing that was lawful before withdrawal.

6. Enquiry Management and AliveCRM

Alive Inc. operates a lead management SaaS product known as AliveCRM.

Where the corporate website is configured to use AliveCRM for business enquiry management, relevant enquiry information may be transferred into the authorized CRM environment.

The purpose may include:

• Recording the enquiry
• Identifying the requested service
• Assigning appropriate internal responsibility
• Tracking correspondence
• Scheduling follow-ups
• Maintaining the history of a business discussion
• Coordinating quotations and related sales activities

Access to these records should be limited to personnel and service providers authorized for the relevant business purpose.

Using AliveCRM to manage an enquiry does not mean that every record in the separate AliveCRM SaaS platform is accessible through the corporate website.

Where different legal entities or data-processing roles are involved, the applicable arrangements should be documented separately.

7. Cookies and Similar Technologies

Cookies and similar technologies may be used by our website and enabled service providers to support website functionality.

Depending on the website's configuration, these technologies may include:

Essential Technologies

Required for functions such as website security, session management, form operation or remembering necessary settings.

Preference Technologies

Used, where implemented, to remember certain visitor preferences.

Analytics Technologies

Used, where enabled, to understand website usage and performance.

Marketing Technologies

Used, where enabled and permitted, for relevant advertising measurement or marketing-related purposes.

Not every category is necessarily active on the website.

Where applicable law requires consent before non-essential technologies are used, we will provide appropriate choices and honor those choices.

You may also be able to manage or delete cookies through your browser settings, although restricting essential technologies can affect certain website functions.

Further information about the actual technologies, providers and retention periods will be available through the applicable Cookie Policy or cookie preference controls when implemented.

8. Marketing Communications

If you choose to receive marketing communications from Alive Inc., we may use relevant contact information to send information about services, company news or related business updates.

Where required by law, we will obtain appropriate consent before sending these communications.

You may opt out of eligible marketing messages through the unsubscribe method provided or by contacting info@aliveinc.in.

Choosing not to receive marketing communications will not prevent you from submitting an ordinary project enquiry.

We may still send appropriate non-marketing communications connected with an active enquiry, contract or other permitted business purpose.

9. When We Share Personal Information

We may disclose relevant personal information to recipients where necessary for an authorized purpose and permitted by applicable law.

Depending on the services actually used, these may include:

Authorized Personnel

Employees, contractors or other authorized representatives who require access to handle enquiries or support relevant business operations.

Website and Infrastructure Providers

Companies providing hosting, storage, security, email delivery or similar technical services.

CRM and Business Application Providers

Authorized systems used to organize enquiries, track communications or manage relevant business activities.

Analytics and Communication Providers

Approved providers used for website analytics, communication or marketing purposes, where enabled and subject to applicable privacy choices.

Professional Advisers

Legal, accounting, security or other advisers where reasonably required and subject to appropriate confidentiality obligations.

Legal and Regulatory Recipients

Authorities or other parties where disclosure is required by applicable law, valid legal process or another lawful basis.

Business Transfers

If a relevant business transaction takes place, information may be transferred where permitted by law, subject to applicable notices and safeguards.

We aim to limit disclosure to information relevant to the particular purpose.

Any use of customer or visitor information for third-party advertising, sale, sharing, or other independent purposes must be separately assessed and disclosed where required by applicable law.

10. International Data Processing and Transfers

Alive Inc. is headquartered in India and serves businesses in different countries.

Depending on the locations of website infrastructure, authorized personnel, CRM systems, technical service providers and other recipients, personal information may be processed outside the country where it was originally collected.

Where applicable law imposes conditions on international transfers, we will use the mechanisms and safeguards required for the relevant processing.

The existence of an India, UAE, USA or Nigeria regional website does not necessarily mean that visitor information is stored in that particular country.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the relevant purpose, subject to applicable law, contractual responsibilities and legitimate recordkeeping needs.

Retention considerations may include:

• The status of an enquiry
• Whether a business relationship exists
• Necessary project correspondence
• Legal or contractual recordkeeping obligations
• Security and fraud-prevention needs
• Consent and preference records
• Applicable dispute or claims periods

Once information is no longer required, we will apply the relevant deletion, anonymization or secure retention procedures.

12. How We Protect Information

We seek to use appropriate administrative, organizational and technical safeguards to protect personal information against unauthorized access, misuse, disclosure, alteration and loss.

Depending on the relevant system, safeguards may include:

• Secure website communication
• Access controls
• Appropriate authentication
• Server-side form validation
• Protection of administrative accounts
• Restricted system credentials
• Security updates
• Backup procedures
• Monitoring
• Appropriate staff and service-provider access restrictions

Security measures should be reviewed against the actual risks and processing activities.

No website, internet transmission or information system can be guaranteed to be completely secure.

If you believe that information submitted to Alive Inc. has been exposed or misused, please contact us at info@aliveinc.in.

We will assess reported issues and handle applicable notification obligations according to the relevant legal requirements.

13. Your Privacy Rights and Choices

Depending on where you live and which privacy laws apply, you may have rights relating to your personal information.

These may include rights to:

• Request information about relevant personal data processing
• Access personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of eligible information
• Withdraw consent where applicable
• Object to or restrict certain processing
• Request data portability where provided by law
• Exercise applicable rights regarding certain automated decisions
• Raise privacy concerns or complaints with the relevant authority

The scope of these rights and any exceptions depends on the applicable law.

How to Make a Request

You can contact us at:

Email: info@aliveinc.in

Subject: Privacy Request — Alive Inc.

Please describe your request and provide sufficient information to help us identify the relevant records.

To protect personal information, we may need to verify your identity or authority before responding to certain requests.

We will respond within the periods required by applicable law.

Where the relevant law provides a right to complain to a data protection authority or another designated body, you may exercise that right in accordance with the applicable requirements.

14. Automated Processing and Lead Routing

Our corporate website may use automated business rules to classify enquiries, identify requested services, prevent duplicate submissions or direct enquiries to an appropriate internal team.

Such processing is intended to support enquiry handling.

We do not intend ordinary automated lead routing to make legally significant decisions about individuals.

If a separate processing activity involves automated decisions subject to additional legal requirements, it must be assessed and disclosed as required by law.

15. Children's Privacy

The Alive Inc. corporate website is primarily intended for business and professional audiences.

It is not designed as a service directed specifically at children.

We do not seek to collect personal information from children through our ordinary business enquiry processes.

If you believe a child has submitted personal information that should not have been collected, please contact info@aliveinc.in so the matter can be reviewed.

Any processing involving children must comply with applicable age, consent and data-protection requirements.

16. External Websites and Third-Party Links

Our website may contain links to external services, professional networks, technical resources, client websites, product websites or other third-party destinations.

Examples may include external company profiles and the separate AliveCRM product website.

We do not control the privacy practices of independent third-party websites.

We encourage you to review the applicable privacy information before providing personal data to those services.

17. Business Customer Data and Service Agreements

Alive Inc. may provide website, software, application or technical services to business customers.

During such projects, Alive Inc. may process information according to the customer's instructions and the applicable service agreement.

Where Alive Inc. processes personal information on behalf of a customer, the responsibilities for that processing may differ from those described for our own corporate website.

Relevant service agreements, data-processing arrangements and customer instructions should govern those activities where applicable.

This Privacy Policy does not replace contractual privacy terms agreed for a particular development project or the separate privacy documentation of an independently operated software product.

18. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, information-processing activities, service providers, legal requirements or business operations.

When we publish an updated version, we will revise the Last Updated date.

Where applicable law requires additional notice or consent for a material change, we will take the relevant steps before relying on the new processing arrangement.

We encourage visitors to review this page periodically.

19. Contact Us About Privacy

For questions, requests or concerns about this Privacy Policy or personal information associated with the Alive Inc. corporate website, contact:

Alive Inc.

F-85, 1st Floor, Nano Wing, Haware Fantasia Business Park, Near Inorbit Mall, Sector 30A, Vashi, Navi Mumbai, Maharashtra 400703, India

Email: info@aliveinc.in

Website: www.aliveinc.in

Contact Page: https://www.aliveinc.in/contact/

Please include "Privacy Request" in your email subject so your request can be identified and reviewed appropriately.